REFUND POLICY.
Effective date: August 1, 2026
Our satisfaction guarantee
We stand behind FitDrate™. If you're not satisfied with your first order, contact us within 30 days of delivery and we'll make it right — a replacement or a refund, your choice.
Sampler orders
The free sampler offer requires payment of $4.99 shipping & handling. Shipping charges are non-refundable, but if your sampler arrives damaged or incomplete, we'll reship it at no cost.
Returns
Unopened products in original packaging may be returned within 30 days of delivery for a full refund of the product price. Customers are responsible for return shipping unless the return is due to our error or a defective product.
Damaged or incorrect orders
If your order arrives damaged, defective, or incorrect, contact us at support@fitdrate.com within 14 days of delivery with your order number and a photo of the issue. We'll replace or refund the affected items promptly.
Refund processing
Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Contact us
To start a return or refund, email support@fitdrate.com with your order number and a brief description of the issue.